Common Causes of Deposit Delays

  • Mismatched TrxID: Confusing the letter 'O' with the number '0', or 'I' with '1' in your 10-character code.
  • Sending to an Expired Number: Cashier numbers rotate every 4 hours for security. Always copy the fresh number from the cashier screen.
  • bKash Gateway Delays: Server congestion on government holidays or peak evening hours (8 PM - 11 PM).

Fast-Track Resolution via 24/7 Live Chat

Connect with our live support team and provide:

  1. Your 11-digit Sender Mobile Number.
  2. The exact BDT deposit amount.
  3. A screenshot of your bKash/Nagad app transaction confirmation receipt showing the TrxID.

An agent will manually credit your balance in under 180 seconds!